Secondary Intervention Simulation (SIS - DE-ESCALATION)

Course Outline

This one-day course is aimed at band 2-7 clinical staff with patient contact. The course aims to enhance knowledge, confidence and clinical skills for front line staff who are interested in developing their communication skills.

It is suitable for clinicians wanting an opportunity to explore effective de-escalation techniques and rehearse / discuss models of conflict and conflict resolution. The course will refer to policy and procedure relating to some common areas of agitation / aggravation.

Participants will be involved in a series of simulated scenarios using actors as simulated patients. Debriefing models are employed to give feedback to participants on their contribution and assist them to learn positively and constructively from the experience.

Learning objectives

After completing this course those attending will be able to:

• have an awareness of models of conflict / conflict resolution.
• be able to understand the role of human factors or non-technical skills (e.g. situational awareness, leadership e.t.c.)
• have confidence in managing common potential crises.
• be able to recognize when extra help is required and allocate tasks accordingly.
• be informed of the potential role of culture/the clinician in co-creating potential crises.